Help

How do I order online?

Once you've done your shopping, checking out is super easy and fast! You can always view what you've purchased 
by clicking the shopping bag icon at the top of the page. Once you are ready to check out, click on the 
"Proceed to Checkout" button to place your order. If you have questions, please contact info@dokdowine.com

 

 

What are my payment options?

We accept any credit cards, MasterCard, VISA and American Express. Orders are billed as they are placed.

 

 

Can I place an order by phone, fax or mail?

In order to get the best service we encourage you to place your order online. We understand, however, 
that this is not always an option. In this case, we recommend contacting info@dokdowine.com

 

 

 

Can I change an order after it is placed?

Once an order is submitted, it cannot be changed online. Please contact info@dokdowine.com
if you need to modify your order.

 

 

 

Can I purchase a gift certificate online?

Currently we do not offer gift certificates online but we are working diligently to give 
you this option soon. Stay tuned for details!

 

 

 

If an item that I purchased goes on sale, do I get a price adjustment?

We always try to offer best price and the sales duration is limited.  We do not offer price adjustments.

 

 

 

Why do I have to create an account to place an online order?

By creating an account, you will be able to check on the status of your orders, create wish lists at convenient and 
reap other great heymint.com benefits. You may access your account by using your email address and a password 
that you have created. Only you will have access to this information.

 

 

 

What is the status of my order?

You will receive an order confirmation email once your order has been placed. A shipping confirmation e-mail will be 
sent once your order has been shipped. This confirmation will include the tracking number for your package. 
You can always monitor the tracking on your account page or the service provider’s tracking page.

 

 

 

How is sales tax calculated?

The sales tax is calculated based on the location of the "Ship To" address.